Shipping & Handling

Get FREE shipping on orders $30* and over!

When will my order be shipped?

Once the payment is complete, there is a 24-48 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.

We process orders from 8:30AM - 4PM on weekdays (Hong Kong Time, GMT+8).
We do not process orders on Saturdays, Sunday and major HK holidays.

Our daily shipping cutoff time is 4PM. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.


Where do you ship to?
Standard FREE shipping orders are shipped via Airmail parcels and Registered Airmail parcels.

Destinations: worldwide

Expedited shipping (Speedpost Global Express) is available as an upgrade during the checkout process. Upgrade costs vary by products ordered and shipping destination.

Destinations: 216 countries around the world (view full country list).

Transit time depends on the shipping method selected during checkout. Click here for a full list of shipping time and comparison.

No Sales Tax. Since E-Cigarette-Mart is a Hong Kong company, and there is no sales tax in Hong Kong.

Import Tax and Duty are responsible by customers. E-Cigarette-Mart marks packages as gifts with low values. Virtually all orders are exempt from taxes and duties.

If your country imposes high import taxes, please choose standard free shipping. Packages shipped via expedited service (Speedpost Global Express) are more likely to be opened and examined by your country's customs.


Estimated Transit Times
Get FREE shipping on orders $30* and over!
*To qualify for free shipping, the value of the items in your shopping cart must equal to $30 or more after discounts.

Standard FREE shipping(via Airmail parcels and Registered Airmail parcels) 10-25 business days* in transit
Expedited shipping (Speedpost Global Express) 7-10 business days* in transit
APO/FPO: For orders shipped to military addresses, the shipment can take up to 25 days in transit.

*These estimated transit times refer to the time it takes the package to reach it's destination once it has been shipped. They do not include our processing time.


Late Shipments
We do not guarantee transit times and shipping fees are nonrefundable through us.
However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here.

Please do not be alarmed if the delivery confirmation (Post Office version of tracking) for your package has not updated in a few days. Post Office delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.

Post Office offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by Post Office.


Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.


How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using Post Mail.