Please read this information to learn more about how our pre-orders work.
What is a pre-order?
Simply put, a pre-order is an order you can place for a new item before it is in stock and available for delivery. Generally, it is an item that is new to the marketplace and we have already placed an order with our suppliers for the item. These items are usually in the developmental stages when we create the product listings. The images are taken from prototypes. The finished product that you receive may vary in design, specifications and package contents. Please be ready to assume these risks before placing your order.
Why should I pre-order at e-cigarette-mart?
By placing a pre-order with e-cigarette-mart you will receive the highest priority order fulfillment. We fill pre-orders based on the order they are received. Pre-orders are also processed prior to any in stock order received. Thus, pre-ordering helps ensure that you will receive the most sought after new products. If you pre-order, you will be among the first of our customers to receive the item. Oftentimes, with popular items, a purchasing frenzy ensues when it is released, making it difficult to get the item before it is sold out. Procuring an item on a pre-order basis means that, unless our shipment of the items is lost when coming from our supplier, you are guaranteed to get an item shortly after we receive it.
Is the item guaranteed to arrive on the estimated availability date?
No, when an item opens for pre-order, we don't always have the full details on availability from our suppliers. It is important to recognize that ALL pre-orders are offered with ESTIMATED delivery dates. In other words, it is quite possible--and quite common--that pre-order items are delivered later than expected. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time. Always check the product item page for the most up to date information on availability.
What are the chances that my pre-order will not be filled?
Remote. The only instances where a pre-order will not be filled are if the manufacturer cancels or modifies a case assortment or simply short ships our order. In the event of short shipment, we will prioritize filling pre-orders based on the order they were received. We will then cancel all other outstanding pre-orders and issue full refunds for those orders. We will not offer any compensation to customers for pre-orders that we are unable to fill based on our supplier short-shipping an order.
Can I cancel or modify a pre-order?
Absolutely! If at any time prior to your items shipping you wish to cancel or change your order simply email us via Contact Us Form.
What if I order multiple items, can I combine in stock and pre-order items?
Yes of course you can combine in stock and pre-order items. We will hold your order until all items come in stock and ship all items together. Note, if you wish for your in stock items to ship immediately then place a separate order for in stock items only.
What happens if I place a pre-order for multiple items that are scheduled to arrive at different dates?
Again we will hold your order and ship once all items have arrived and are in stock. The shipping amount you are charged during check out is based on a single package. If you wish for your items to ship as they become available then you must place a separate orders.
How long will it take to ship out my pre-order once an item is received?
We begin filling pre-orders the day we receive the items. We process and ship orders 6 days a week so in most instances you can expect to receive your shipping notification in one business day.
Do you make a commitment that you will be the first person in the USA to have this product?
No. We don't make promises we can't keep, and we have no way to control specifically that another vendor may receive their shipment of items before us. However, often times we are among the first in the USA to receive new items. Pre-orders are explicitly made without a guarantee that the item will arrive at a certain time.
I still need help!
Simply email us via Contact Us Form with the details, and we will do our best to resolve it to your satisfaction.