What is the Money Back Guarantee?
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Please note that shipping and handling charges apply if returns are not results of E-Cigarette Mart's error.
Products sold for under $100 per unit.
Products must not be altered or modified.
Raw components and PCB boards cannot be accepted for return after they are installed or soldered.
Consumables cannot returned once they are opened.
Wearable products cannot be returned once they are used or have tags removed.
Products with sealed packaging must have their seals intact.
When returning replacement products, the original (defective or non-functional) unit must also be returned, or a fee may be assessed.
Volume/wholesale (signified by volume discounts), and customized orders are not covered by this offer.